Overview
BitMart is a cryptocurrency exchange that requires a secure login to access trading, deposits, withdrawals, and account settings. This guide explains the standard login flow, how to enable multi-factor authentication, steps for account recovery, common login errors and how to resolve them, and practical security tips.
How to Log In (Step-by-step)
- Open your browser and visit the BitMart website (ensure the URL begins with
https://and shows the correct domain). - Click Log In or Sign In at the top-right of the page.
- Enter the email address or mobile number you used when registering and your password.
- If prompted, complete the CAPTCHA and click Submit.
- If you have 2FA enabled, open your authenticator app (or SMS) and enter the current code when requested.
- Once authenticated you will be redirected to your BitMart dashboard.
Tip: Use a password manager to store complex passwords and avoid reusing them across services.
Two-Factor Authentication (2FA)
Enabling 2FA adds a second layer of protection beyond your password. BitMart supports authenticator apps (like Google Authenticator, Authy) and SMS codes. We recommend using an authenticator app because it is more secure than SMS.
- Go to Security in your account settings.
- Click Bind or Enable for Google Authenticator and follow the on-screen instructions to scan the QR code.
- Save your recovery (backup) codes in a safe place—these are needed if you lose access to your authenticator app.
Account Recovery & Password Reset
If you forgot your password or lost access to 2FA, follow BitMart's recovery steps:
- Use the Forgot Password link on the login page to request a password reset email.
- If you cannot receive the reset email, check your spam folder, and confirm your email provider is blocking messages from the exchange.
- For lost 2FA, use the account recovery flow: provide identity verification details (KYC information), screenshots, and any requested proof to BitMart support.
Important: Only follow recovery instructions on the official site—never share your full password or private keys in support tickets.
Common Login Issues & Fixes
- 1. "Incorrect password"
- Double-check caps lock and language layout. Try the password reset flow if needed.
- 2. Not receiving 2FA codes
- Ensure your authenticator app is time-synced. For SMS codes, confirm your carrier allows international messages.
- 3. Login blocked or account locked
- Temporary locks are common after multiple failed attempts. Wait the specified time or contact support for immediate help.
- 4. Browser or cookie problems
- Clear cookies, try an incognito window, or use a different browser. Disable adblockers or privacy plugins that might interfere.
Security Best Practices
- Enable 2FA (authenticator app preferred).
- Use a unique, complex password stored in a password manager.
- Enable email confirmations for withdrawals if the exchange supports it.
- Beware of phishing: verify URLs, never click links in unsolicited emails, and type the exchange address manually when possible.
Need More Help?
If the steps above don’t resolve your issue, contact BitMart support from the official website’s help center or support portal. Provide only necessary account information and avoid sharing sensitive credentials in public forums.
Visit BitMart Support